Terms of service

Terms of Service

Last Updated: June 2026

Overview

This website is operated by Protocol Living.

Throughout the site, the terms “we”, “us” and “our” refer to Protocol Living, a business operated by Adam Brierley as a sole trader.

By visiting our website and/or purchasing products from us, you agree to be bound by these Terms of Service.

If you do not agree to all of these terms and conditions, you should not access the website or use our services.


Website Use

By using this website, you confirm that:

  • You are at least 18 years of age, or have permission from a parent or guardian.
  • You will not use our products for any unlawful purpose.
  • You will not attempt to interfere with the security or operation of the website.
  • You will provide accurate and complete information when placing an order.


Products

We make every effort to display products, descriptions and pricing accurately.

However, we cannot guarantee that all information on the website is entirely free from errors.

We reserve the right to correct errors, inaccuracies or omissions at any time without prior notice.

Product images are provided for illustrative purposes and may vary slightly from the products supplied.


Pricing

All prices displayed on the website are shown in Pounds Sterling (£).

We reserve the right to amend pricing, product availability and product specifications at any time without notice.


Orders

Once an order has been placed, you will receive an order confirmation email.

This confirmation does not constitute acceptance of your order.

We reserve the right to refuse or cancel orders where necessary, including where:

  • Products are unavailable
  • Pricing errors have occurred
  • Fraudulent activity is suspected

If payment has already been taken for a cancelled order, a full refund will be issued.


Delivery

We aim to dispatch orders promptly and provide estimated delivery times where possible.

Delivery timeframes are estimates only and are not guaranteed.

Protocol Living is not responsible for delays caused by couriers, weather events, customs processes or circumstances beyond our reasonable control.


Returns & Refunds

Returns and refunds are governed by our Returns & Refunds Policy.

Please refer to our dedicated Returns Policy page for full details.

Nothing in these Terms affects your statutory rights under UK consumer law.


Intellectual Property

All content on this website, including:

  • Logos
  • Product descriptions
  • Images
  • Graphics
  • Branding
  • Website content

is the property of Protocol Living unless otherwise stated.

No content may be copied, reproduced or distributed without our prior written permission.


Limitation of Liability

To the fullest extent permitted by law, Protocol Living shall not be liable for:

  • Indirect or consequential losses
  • Loss of profits
  • Loss of business opportunities
  • Loss of data

Nothing within these Terms excludes liability where exclusion would be unlawful under UK law.


Third-Party Services

Our website may contain links to third-party websites or services.

We are not responsible for the content, policies or practices of third-party websites.

Use of third-party services is at your own risk.


Privacy

Your use of this website is also governed by our Privacy Policy.

Please review our Privacy Policy to understand how we collect, use and protect your information.


Changes to These Terms

We reserve the right to update, amend or replace these Terms of Service at any time.

Any changes will be published on this page.

Continued use of the website following any updates constitutes acceptance of those changes.


Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of England and Wales.

Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.


Contact Information

If you have any questions regarding these Terms of Service, please contact:

hello@protocolliving.com

Protocol Living
Adam Brierley (Sole Trader)
Trading as Protocol Living

10 Meadlands Mews
York
YO31 0WD
United Kingdom